FAQ
FAQs
Order QuestionsFAQ : Order Questions Can I change my order items after I have received the order confirmation via email?
- Once confirmed order are final and unchangeable, please double check your order details before submitting your payment
How do I know if my payment is successful?
- You will receive an email notification from our website and our payment gateway notifying the status of your payment.
What is your operating hours?
- Our team is available Monday- Saturday from 09.00-21.00 (UTC+8) Beijing, Hong Kong, Taipei time.
FAQ : Handling time and shipping
How long is your handling time?
- Our delivery time is normally 3-7 business days after your payment (for 5 - 10kg order). Depends on the location of your country and the quantity of your order. Once your item shipped out you will be given a tracking number where you can track your package online.
What shipping courier that you will use?
- We are using our exclusive service to deliver bird nest until your door.
Where do you ship your item?
- We are shipping our edible bird nest WORLDWIDE.
Tippichen Policy
Terms and condition
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